NETWORKING/COMMUNICATIONS IP Telephony from A to Z: The Complete IP Telephony eBook (ShoreTel) Eleven Myths about 802.11 Wi-Fi Networks (Global Knowledge) How Does Ping Really Work? (Global Knowledge) IP Telephony Executive Guide 2007 (ShoreTel) The Case for Virtual Local Area Networks (Global Knowledge) Recently added How to Use Your Mobile Phone for Free, Two-Factor Authentication (Positive Networks) The future of secure remote access (Aventail) DESKTOPS, LAPTOPS and OS Upgrading to Windows Vista: Is Your hardware ready? Are You? (Global Knowledge) Virtual PC's Enhanced Rollout and Troubleshooting (Global Knowledge) Flash Memory Trends and Technologies (Intel) How to Provide Windows Vista Users with Secure, Temporary Administrator Credentials to Their Local Machines (Lieberman Software) Unbreakable Linux Network (Oracle) Recently added The OpenSpan Platform: Enabling the New Enterprise Desktop (OpenSpan) Do Newer Processors Equate to Slower Applications? (Jupitermedia) ENTERPRISE APPLICATIONS 10 Things You Can't Afford to Overlook When Selecting a Learning Management System (SumTotal Systems) Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers (Exony) IT Asset Management Fact Sheet (NetSupport) Complaints Management: More Than Just Handling Complaints - It's Managing Customer Relationships (Deloitte Consulting) Workforce Management: At the Heart of the Contact Center (Datamonitor) Recently added Advocacy in the customer-focused enterprise: The next generation of CRM Done Right (IBM) Providing next-generation, browser-based customer support with Motorola eCare (Motorola) SECURITY Ten Ways Hackers Breach Security (Global Knowledge) Security+: The Foundation for Solid Network and Information Security (Global Knowledge) White Paper for Firewall (Bulwark Systems) A Guide to Penetration Testing for the Enterprise (ZDNet) Securing Your Online Data Transfer with SSL (Thawte) Recently added Outbound E-mail and Content Security in Today's Enterprise, 2007 (Proofpoint) Anti-spam Defense: Is a Second Layer of Spam Protection Right for You? (Proofpoint) SOFTWARE/WEB DEVELOPMENT Building SharePoint ASP.NET Web Parts (Microsoft) A Guide to SOA Implementation (Torry Harris Business Solutions) Service-Oriented Architecture: Concepts and Implementation (Project Management Institute) Service-Oriented Architecture (SOA) Vs. Component Based Architecture (Vienna University of Technology) Web Content Filtering (Bulwark Systems) Recently added Governing Software Development and Systems Engineering with IBM Rational products (IBM) Service oriented architecture: A practical guide to measuring return on investment (IBM) |